Customer success excellence.
December 16, 2025

Customer success excellence.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

Customer Account Contract details, call/cadence information, archive notes, attachments, success plans, and contact information for marketing and tracking purposes. This allows us to keep things uniform across a global staff and a global customer base. With success plans and contact information, we are able to assess customer situations and market to all in a uniform way.

Pros

  • Customer Tracking.
  • Success Plans.
  • Integrations.

Cons

  • Bulk upload.
  • Auto-added contacts for Google Email.
  • Source of truth reliability.
  • Customer Engagement.
  • Data Integrity.
It is great! Easy-to-use dashboards and interface, and can be customized to fit an organization's objectives. For example, we have dashboards for renewals, health precast score, and more that give a one-stop shop for all customer details. I do hope to automate more tasks, including adding contacts and fields.
Both provide a source of truth for previous and current customer engagement and health.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight is CS's best practice in the SaaS community and has made my job much easier.

Gainsight CS Feature Ratings

7.0
Product usage
9
Help desk / support tickets
5
10.0
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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