Gainsight CS Review
May 30, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We need to revamp how we handle our health score with Gainsight CS

Pros

  • Success plans
  • Innovation
  • Community

Cons

  • I think there is room for improvement in Gainsight CS with More admin ai features
  • The use of Gainsight CS has impacted Retention
  • Gainsight CS support
I gave Gainsight CS this usability rating because, in my experience, As an admin Gainsight CS is straightforward
Our organization chose Gainsight CS because of, in our opinion, The ability to understand workflows with Gainsight CS

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in our experience, We have a really strong Gainsight CS implementation

Gainsight CS Feature Ratings

7.5
Product usage
8
Help desk / support tickets
7
7.0
NPS surveys
9
Sponsor tracking
7
Automated workflow
8
Internal collaboration
9
Customer health scoring
4
Customer segmentation
5
7.3
Customer health trends
8
Engagement analytics
6
Revenue forecasting
7
Dashboards
8
7.0
Role-based user permissions
7
8.0
API
7
Integration with Salesforce.com
9

Comments

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