Customer Communications and Gainsight CS | TrustRadius

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

In my organization, I currently use Gainsight CS for customer communications and journey orchestration/enablement.

Pros and Cons

Pros

In my opinion, Journey Orchestration in Gainsight CS is done well
In my experience, Capturing user data in Gainsight CS is done well.
I think the Gainsight CS Dashboards are done well

Cons

I think there is room for improvement in Gainsight CS
with the Email editor
I think the Query editor has room for improvement in Gainsight CS
In my opinion, the Journey editor has room for improvement in Gainsight CS

Usability

7

I gave Gainsight CS this usability rating because, in my opinion, The email editing tool needs work in Gainsight CS.

Key Insights

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Other Software Used

Likelihood to Recommend

Gainsight CS Feature Ratings

Comments

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