Gainsight CS review
May 30, 2025

Gainsight CS review

Adveen Dosanjh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We are creating CTAs, using AI co-pilot, timelines etc. Gainsight CS is a great tool for documentation.

Pros

Cons

  • I think there is room for improvement in Gainsight CS with Better reporting
  • In my opinion, there is room for improvement in Gainsight CS with Risks
  • Gainsight CS is Very valuable to our organization
I gave Gainsight CS this usability rating because I love Gainsight CS.
Our organization chose Gainsight CS because, in our opinion, Gainsight CS is Awesome, Gainsight CS is great

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Risk, timeline, success plans

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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