Review of Staircase AI by Gainsight CS
May 30, 2025

Review of Staircase AI by Gainsight CS

Sarah Huynh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS Staircase AI to better understand our relationships with clients. The insight into churn risk is especially helpful. We enjoy the visualization aspects of the platform and how everything is explainable but not overwhelming. Finally it allows us to find internal alignment - reducing the pressure for CSMs/success folks to have to raise is red flags themselves. It's all in the platform.

Pros

  • Friendly
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is intuitive yet detailed. The usability is good IF proper onboarding and training is provided, not due to complexity but more so to prove value to users.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
10.0
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
10
Customer health scoring
10
Customer segmentation
Not Rated
9.3
Customer health trends
9
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
9
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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