One-Stop Shop for CS
May 30, 2025

One-Stop Shop for CS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, Gainsight CS is used to give our CSMs a centralized CRM to track and maintain customer relationships. Resolving the needs to jump around to various systems.

Pros

  • Automation
  • Communications
  • Customer Tracking
  • AI

Cons

  • Improvements to Success Snap Shots
  • Improvements to Success Plans and Configuration
  • Centralized CSM System
Between support, the community, and the overall UI of the system, it's easy to navigate.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

If you're looking for a customer success focused CRM that is able to scale with your company, look no further. With the additional platforms offered by Gainsight, having a full picture of your customers has never been easier.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
10.0
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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