Gainsight CS review from a CS Manager
May 30, 2025

Gainsight CS review from a CS Manager

Rebecca Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, I use Gainsight CS As a customer success manager. We use Gainsight CS as a tool attached to Salesforce to monitor customer onboarding, activation, health and monitor risk

Pros

  • CTA's and playbooks to guide SM work
  • reporting
  • product health score
  • dashbaords

Cons

  • I'd like to be able to email from Gainsight
  • This year are SM's are primarily focused on risk management. GS is allowing us to monitor this.
  • It is allowing us to follow specific products via the R360
As a newer GS user, it is meeting all my needs!

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I do not know how I could do my job with out it!

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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