Gainsight CS is miles ahead
Updated August 01, 2025

Gainsight CS is miles ahead

Pablo Ciscomani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We are trying to evangelize it to other product teams but we use it for 2 products within Sage as their sole CSP for upsells and renewals.

Pros

  • Staircase AI
  • Customer 360
  • Customer journey timeline

Cons

  • Include quote creation
  • Broader availability for connectors
  • More resources on overall best practices
  • It has drastically helped NRR
It’s very user friendly!
Gainsight CS is miles ahead!

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

It’s well suited for retention and upsell management via the renewal center module. I love leveraging that and the C360.

Gainsight CS Feature Ratings

5.0
Product usage
5
Help desk / support tickets
5
5.7
NPS surveys
5
Customer profiles
5
Automated workflow
7
Internal collaboration
3
Customer health scoring
7
Customer segmentation
7
7.5
Customer health trends
7
Engagement analytics
6
Revenue forecasting
8
Dashboards
9
3.0
Role-based user permissions
3
4.0
API
4

Using Gainsight CS

15 - The only team leveraging GS is the Customer Success team.
2 - The role is our Director of CS Operations and their direct report. They need to be very data oriented, obsessed with the customer experience and be leaders in terms of effective/efficient process change management.
  • Renewals
  • Retention
  • Upsell Opportunities
  • Activity Tracking
  • Migration Strategies
  • Forecasting
  • Opportunity Management
  • Leveraging AI (Staircase)
  • Making it the single source of truth for customer information
  • Enabling other teams to use GS for tracking risk
GS is the leading Customer Success tool that enables teams to be proactive in a way that other products don't.

Comments

More Reviews of Gainsight CS

  1. Home
  2. Customer Success Software
  3. Gainsight CS Reviews
  4. User Review of Gainsight CS