Gainsight CS
June 01, 2025

Gainsight CS

Jonathan Ditzel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS primarily for the Health Score and the timeline.

Pros

  • Health Score
  • Timeline
  • 360

Cons

  • In my opinion, there is room for improvement in Gainsight CS because Administration is inconsistent and can be confusing
  • I think Gainsight CS Playbooks should be easier to build
  • We are able to understand risk to renewal
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS could be more intuitive to administer.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS provides essential insight into the customer journey.

Gainsight CS Feature Ratings

Customer Data Extraction / Integration ()
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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