Gainsight CS PX
June 02, 2025

Gainsight CS PX

Scott Lu | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • Gainsight PX

Overall Satisfaction with Gainsight CS

In our organization, Gainsight CS is our central terminal for everything CS (customer success), renewal and expansion. We are also getting more eyes on it with Gainsight Everywhere so once we got a customer in our base, we'll track all interaction and opportunities from there!

Pros

  • JO
  • Health Score
  • Timeline tracking

Cons

  • Analytics
  • Data Structure
  • Visualization ability
  • Positive, with expansion and consistent renewal
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is Easy to use, little training required

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

In my opinion, Gainsight CS is a well constructed revenue machine. Def a stop shop on an existing customer

Gainsight CS Feature Ratings

4.5
Product usage
1
Help desk / support tickets
8
7.1
NPS surveys
10
Sponsor tracking
10
Customer profiles
4
Automated workflow
9
Internal collaboration
4
Customer health scoring
8
Customer segmentation
5
4.3
Customer health trends
3
Engagement analytics
10
Revenue forecasting
1
Dashboards
3
2.0
Role-based user permissions
2
6.5
API
5
Integration with Salesforce.com
8

Comments

More Reviews of Gainsight CS

  1. Home
  2. Customer Success Software
  3. Gainsight CS Reviews
  4. User Review of Gainsight CS