Gainsight CS
June 02, 2025

Gainsight CS

Kelly Long | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • PX

Overall Satisfaction with Gainsight CS

We use Gainsight CS to orchestrate renewals, measure customer health and drive our engagement strategy. We push all customer emails to the timeline, document value conversations, etc which helps us generate a solid view of the current challenges and success of each customer.

Pros

  • Success plans are flexible
  • Get to green plans help drive customer health improvement with multiple stakeholders
  • Email orchestration

Cons

  • Better engagement from CSM
  • More specific use case paths
  • Scaled our mass customer communications
  • Retired homegrown tool used to document customer engagement details
Very user friendly

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

The AI agent feature makes it extremely powerful for larger companies that need to scale. Initial setup can feel data entry heavy but definitely with the investment.

Gainsight CS Feature Ratings

7.0
Product usage
7
8.9
NPS surveys
10
Sponsor tracking
8
Customer profiles
8
Automated workflow
9
Internal collaboration
8
Customer health scoring
10
Customer segmentation
9
9.0
Customer health trends
9
Engagement analytics
9
Revenue forecasting
8
Dashboards
10
10.0
Role-based user permissions
10
9.0
API
10
Integration with Salesforce.com
8

Comments

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