Gainsight CS
June 02, 2025
Gainsight CS
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight CS
Many members on our CS team use it for various reasons. It gives a central location for all our team members to collaborate and log activities. It helps organize and prioritize books of business. Gainsight CS helps our company be proactive with our customers instead of being reactive, reducing churn and overall making our customers more happy and satisfied with us and our product.
Pros
- Automation of proactive tasks such as CTAs
- Personalized customizations that vary by user giving each a unique experience
- Enhanced AI capabilities that take administrative tasks off our user's plates
Cons
- As an admin, my hands are tied on some features and capabilities and have to reach out to support a lot for these things
- Success plans could be a bit more robust and functional when connecting tasks, CTAs, timeline, etc....
- Risk reports and health scores have helped other departments understand where our customers our at and that collaboration has helped renewals be more successful knowing issues way ahead of time
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes
Comments
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