Gainsight CS is a no-brainer for us
June 02, 2025
Gainsight CS is a no-brainer for us
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
Our CSMs use Gainsight CS as part of our SOP. We love using Success Plans as a way to track important organizational goals, as well as a quick mechanism for our teams/executives to quickly up to speed on on accounts nuances, KPIs, and status.
Using timeline to record and document customer conversations has also been a lifesaver - the easy ways we can search and tag people in conversations has been a wonderful efficiency. I'd recommend Gainsight CS to any organization that wants an easy to use mechanism for tracking customer journey.
Using timeline to record and document customer conversations has also been a lifesaver - the easy ways we can search and tag people in conversations has been a wonderful efficiency. I'd recommend Gainsight CS to any organization that wants an easy to use mechanism for tracking customer journey.
Pros
- Documentation retrieval
- Highly customizable
- Customer information at your fingertips
Cons
- Success snapshots - please make these easier to use, less buggy! I can see such value at our org, but they've been difficult to set up
- It has allowed us to increase CSM BoBs due to efficiencies built in for documentation and tracking
Gainsight CS is always my first pick for a CSM tool - it's user friendly and intuitive; plus the tools like Success Plans and Health Score config really set it apart
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes
Comments
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