Gainsight CS is Awesome
June 01, 2025
Gainsight CS is Awesome
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
Escalations is our pain point and also the bigger support cases which would require a CSM's attention. It is a seamless way to build the processes as an Admin.
Pros
- Timelines
- Programs
- C360
Cons
- I would highly suggest improving the load times of reports and dashboards, huge win for CSM time efficiency.
- More integrations should be included to make Gainsight CS more inclusive for different applications that are available on market.
- New functionalities for CSMs to make them confined into Gainsight CS.
- We were able to close and communicate the escalations with the help of Gainsight CS and also the reporting.
- The reporting on the CSM Engagement in the platform and also the timeline reporting.
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes
Comments
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