Does what is advertised but pricey
June 01, 2025

Does what is advertised but pricey

Matt Canzoneri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight CS is our system of record for post-sales activities. We have created proactive health measures and CTAs for CSMs. We are in the process of launching a scaled CSM team that will also need to operate in Gainsight CS. This team will be leveraging the customer community product and learning management platform.

Pros

  • Health score 2.0
  • Dashboarding and analytics
  • Actionable CTAs

Cons

  • User level health scoring
  • Expensive
  • Our org needs to do a better job or revenue forecasting and CSM impact
The top navigation is a bit overwhelming with a lot of clicks to find relevant data. A more unified view would be helpful.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS is working very well for us on the named account side of our business. We are trying to identify ways to best use it for our scaled motion.

Gainsight CS Feature Ratings

8.0
Product usage
8
7.0
Customer profiles
8
Automated workflow
7
Internal collaboration
5
Customer health scoring
9
Customer segmentation
6
7.0
Customer health trends
7
Engagement analytics
7
Dashboards
7
9.0
Role-based user permissions
9
9.0
API
8
Integration with Salesforce.com
10

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