Gainsight CS insights
Updated June 02, 2025

Gainsight CS insights

Hayley Combs | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS for all things CS (customer success). WE are focused on digital led engagement this year.

Pros

  • Great CSM collaboration
  • COpilot
  • AI

Cons

  • I think Integrating with Pendo has room for improvement in Gainsight CS
  • Updates in reporting
  • Tech support
  • The impact Gainsight CS has on our overall business objectives is Better CSM (customer success manager) tracking of activity
I gave Gainsight CS this usability rating because, in my experience, Not being a full Gainsight shop creates areas of needs that are not fulfilled.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague Depending on their role and needs

Gainsight CS Feature Ratings

7.0
Product usage
8
Help desk / support tickets
6
7.7
NPS surveys
8
Sponsor tracking
8
Customer profiles
7
Automated workflow
7
Internal collaboration
8
Customer health scoring
8
Customer segmentation
8
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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