Great solution for CS
Updated June 02, 2025

Great solution for CS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We implemented Gainsight CS to provide a better CS solution for our CSMs.

Pros

  • Rules Engine is easy to use
  • CTA’s/tasks are easy to create and manage
  • Reporting/dashboards

Cons

  • Lack of audit records/change management
  • Success Snapshots are a great feature but need some more work on the admin side
  • Load to customer goals rule action doesn’t allow direct field mapping for custom fields
  • Displaced CustomerGauge for NPS surveys
  • Implemented Risk Management process using Gainsight CS
I gave Gainsight CS this usability rating because Gainsight CS has Lots of features.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

The UI is beautiful and the innovation is second to none.

Gainsight CS Feature Ratings

10.0
Help desk / support tickets
10
10.0
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

Comments

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