Gainsight CS Rocks
June 01, 2025

Gainsight CS Rocks

Emily Smeltz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS to track health score, customer journey and increase efficiencies.

Pros

  • Weighted health score, tracked over time
  • C360 Views
  • Templates and playbooks

Cons

  • I'd like the tool to have a way to proactively prompt tasks that doesn't result in CTA fatigue
  • Predictive churn signals
  • Identification of upsell opportunities
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is user friendly and intuitive.
Gainsight CS has more features and functionality than planhat

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my opinion, Gainsight CS is well-suited for cs (customer success) orgs that are looking to systematize, scale, and build efficiencies.

Gainsight CS Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
9.0
NPS surveys
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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