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Gainsight PX helps uncover user behavior that could indicate risk
Updated September 08, 2021

Gainsight PX helps uncover user behavior that could indicate risk

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

The integration seemed to go well.
We primarily use Gainsight PX in Customer Success, but leverage the information throughout the organization to help understand customer usability and adoption. Gainsight PX provides additional information and details about our customers that we would otherwise not have any insight into. We have found that this helps us understand customer behavior.
  • Gainsight PX helps uncover data that we wouldn't have otherwise.
  • It helps us understand customer behavior due to their interactions.
  • The dashboards and summaries are helpful for understanding our customers.
  • The interface isn't as intuitive as I'd like.
  • Some video tutorials would be helpful.
  • I experience slowness sometimes.
  • More insight that we didn't have before.
  • Helped increase our efficiencies by consolidating information on dashboards.
  • Helpful in identifying risk.
I haven't needed direct support, but know it is there if I need it.
I trusted Gainsight PX from the start since I am familiar with other Gainsight products.
I think Gainsight is great, but there is growing competition in this space and each of the competitors seem to have slightly different strengths and weaknesses.