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GainsightPX - Product team review
April 18, 2022

GainsightPX - Product team review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Very straightforward.
We are using GainsightPX as our main platform to collect product analytics as well as run in-app engagements to our users. As such - we are able to map features in our product and measure their adoption (or lack thereof) and close the loop by launching in-app engagements to help educate users better about these new features. We use the following integrations with PX - Segment, SalesForce, FullStory and Zendesk and it is a core component of our productOps stack.
  • Product analytics
  • in-app engagements
  • Integration to Salesforce
  • in app engagement editing / flexibility
  • ease of use
  • Better product development planning
  • Better understanding of user behaviour.
Support is often a bit slow in fixing issues raised. They will immediately respond to your ticket saying "We're handling it", but actually handling it can take several weeks. So you need to manage your expectations that support is not real-time.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

Very good for measuring product feature adoption. The in-app engagements are ok, but not flexible enough to really achieve a great look and feel for your users. The external API is useful for integrating with other tools.