Genesys Cloud CX true user
May 24, 2023
Genesys Cloud CX true user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is intertwined in everything we do. We service various products, thousands of customers daily, and through all mediums (voice, email, chat, sms). The ease of using Genesys Cloud CX and its focus on improving and adding features allows us to continuously find ways to best service our customer's interactions on a daily basis.
- Call flow design and architect
- New feature add
- Resource center
- Support
- Sometimes a release inadvertently affects another feature. Small but noticeable
- Quality evaluation tool is easy to use and has created efficiencies for our team. I just wish it was easier to extract the information
- The amount of data and ease of access allows us to make important business decisions
I am an avid user of their resource center and other available sites to see release information, get input from the community, see what is coming, etc. These channels allow me to identify potential use cases on how to best use Genesys Cloud CX to support the business.
I am not involved with data migration activities
- Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Genesys Cloud CX, based on the functionality and ease of use.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes