Genesys Cloud is the future!
June 21, 2023
Genesys Cloud is the future!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Contact Centre Solution, Outbound Dialer - Mass notifications, WFM.
- Agent Experience.
- Ease of Use.
- Administration.
- WFM
- Agent retention has had a positive impact.
We don't currently utilize knowledge.
- Genesys Multicloud CX (discontinued), Verint Experience Management and Avaya Call Center Elite
So far my favorite!
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes