Happy Customer
June 21, 2023
Happy Customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We have 75 physical locations and have centralized 66% of inbound call volume. Genesys allows us to manage that volume, about 2 million calls per year.
- Platform ease of use for agents.
- Ease of use for voice services.
- WEM is complicated, and not very intuitive.
- Voice quality issues can be hard to pinpoint.
- We have connected team members and have been able to reduce support costs quite a bit.
It is not playing a role at all for us yet; we've not been intrigued by what is offered.
We've not leveraged this yet.
This has been stronger; I have loved how they listen to user feedback and react.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes