General Review.
June 21, 2023
General Review.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We integrate our call center with CRM and do process automation.
- IVR
- CRM look up.
- Workforce Management.
- Analytics
- Easy to build IVR.
- Work flow automation.
I am not using it.
Easy to adopt.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes