Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
Genesys Cloud CX has allowed me to streamline communication with all areas of the organization, suppliers, and clients. A viable, efficient, and friendly application the interaction with the user is a unique experience. the possibility of having control and making the communication process more efficient allows you to make all day-to-day activities more efficient.
- Communication with internal areas of the organization.
- Efficient internal and external communication process.
- Reduces time and allows you to organize your day-to-day tasks.
- The customer service area allows us to streamline the communication process with our customers.
- Internal areas allow to optimize the process and the organization activities.
- Manage response times as well as improve the schedule of activities.
- Internal customer service has improved by 100%.
- Efficient processes in external communication with customers and suppliers.
- By improving internal and external communication processes, increasing goals, and reducing the organization's margin of error.
Do you think Genesys Cloud CX delivers good value for the price?
Are you happy with Genesys Cloud CX's feature set?
Did Genesys Cloud CX live up to sales and marketing promises?
Did implementation of Genesys Cloud CX go as expected?
Would you buy Genesys Cloud CX again?
In all internal and external processes of our organization, Genesys Cloud CX has optimized and optimized response times, as well as communication at all levels of the organization. The response time for our internal and external clients has improved by 150%, and this has contributed to improvement in short and long-term results. So far no scenario has yet been presented where Genesys Cloud CX has not worked well.
Genesys Cloud CX Feature Ratings
Evaluating Genesys Cloud CX (formerly Genesys Cloud) and Competitors
Genesys Cloud CX really has no competition in the market, the experience in improving and optimizing communication times in internal and external processes has actually substantially improved internal and external goals. Today we have control of response times for all internal and external areas. It is really a highly recommended exceptional application.