Happy we moved to Genesys Cloud CX
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
This is our sole contact center platform for handling in/bound customer and patient calls. The current volume is about 140 users and 50-60k calls per month. We also use Genesys Cloud CX for call quality/evaluations and workforce management.
Pros
- highly configurable setup
- platform stability & call quality
- simple user interface
- accessible and reliable data
Cons
- out of the box, canned reporting functionality is limited
- platform stability with little to no downtime
- rapid implementation (<90 days)
- helpful ongoing support
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
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