Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
This is our sole contact center platform for handling in/bound customer and patient calls. The current volume is about 140 users and 50-60k calls per month. We also use Genesys Cloud CX for call quality/evaluations and workforce management.
- highly configurable setup
- platform stability & call quality
- simple user interface
- accessible and reliable data
- out of the box, canned reporting functionality is limited
- platform stability with little to no downtime
- rapid implementation (<90 days)
- helpful ongoing support
Our technical implementation specialist was awesome and really worked to think out of the box on how to accomplish our needs.
Do you think Genesys Cloud CX delivers good value for the price?
Are you happy with Genesys Cloud CX's feature set?
Did Genesys Cloud CX live up to sales and marketing promises?
Did implementation of Genesys Cloud CX go as expected?
Would you buy Genesys Cloud CX again?
We were able to plan, design, test, implement and convert from another platform to Genesys Cloud CX for 140 users in less than 90 days.
We were able to successfully plan, design, configure, test, implement and convert from our old platform to Genesys for 140 users and 200+ phone numbers in
We are satisfied with our pricing and value relative to our previous vendor/product and received a number of non-monetary service enhancements that add value too.