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Genesys Cloud! The way to go!
February 28, 2021

Genesys Cloud! The way to go!

Alexis Blanco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud is currently used in our organization to help fulfill the needs of constant communication with our clients. It's a must-have tool for our entire department. And throughout updates, we have made really good progress with this software. The current problems that do persist are the constant dropping of the calls. Or the phone rings, yet there is no one calling nor is a caller ID shown on the screen.
  • It is a reliable software that gets the job done.
  • The interface is very practical and easy to use.
  • Very fast and efficient when it comes to making calls.
  • The classic "select all" feature to erase previous voice mails.
  • Making the workflow much more smoother.
  • Simplifying the ability to make and receive calls.
  • Providing a great interface to handle and work with.

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Genesys Cloud is a very well set up software that has had much improvement in my line of work. The constant updates really fixed minor bug issues and it has become much faster and user-friendly. I personally do recommend it for any company that requires constant or steady communication on a day-to-day basis. Genesys covers all of the basic needs!

Genesys Cloud CX Feature Ratings

8.9
Agent dashboard
9
Validate callers
9
Call forwarding
9
Warm transfer
9
Interactive voice response
8
Call tracking
9
CRM software integration
9
8.0
Inbound call routing
8
Omnichannel inbound routing
8
Recording
9
Quality management
8
Call analytics
8
Historical reporting
7
Live reporting
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Genesys Cloud CX (formerly Genesys Cloud)

Five9, Zendesk Chat (formerly Zopim), UJET

Evaluating Genesys Cloud CX (formerly Genesys Cloud) and Competitors

  • Five9
In short terms, Genesys Cloud has it all! Comparing it to other products. I would most definitely recommend it and inspire others to use it. One of the biggest benefits that Genesys has to offer is the easy-to-use interface that won't let you down.