Genesys Cloud: bringing the best out always!
February 28, 2021
Genesys Cloud: bringing the best out always!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
We help people with their tax problems, it's used by all the company, it helps us to contact our clients and between departments, it also helps us to measure our work performance. It's a very useful and complete tool!
- Allows us to contact our clients and easy the communication.
- Allows us to measure our daily work performance.
- Allows us to forward voicemails to our coworkers.
- Sometimes calls disconnect.
- Sometimes when you make a call looks like there's no line or dialing happening.
- It's easier to transfer clients to their analyst.
- It helps with conference calls.
- It measures performance providing an opportunity to improve.
- Genesys Engage (formerly PureEngage) and Microsoft 365 (formerly Office 365)
It is a powerful platform with many tools in just one app; it helps with the objectives of the company and allows good and efficient communication between the team members, the company, and the clients.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes