Genesys Cloud--Omnichannel Contact Center
Updated October 25, 2022
Genesys Cloud--Omnichannel Contact Center
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud (formerly PureCloud) offers great scalability by not limiting the number of users that I can have on the platform, since today I can have ten users and tomorrow I have a thousand without having to carry out large implementations at the server level. Additionally, we have the support of the high availability offered by AWS, which provides greater peace of mind
- Scalability and ease of implementation
- Friendly graphical interface with agents
- High fidelity and availability of the different channels
- The reports must be able to accept additional parameters to those that come by default
- Greater amount of dashboard and real-time views with additional values that come by default
- Ease of platform scalability and growth
- Stability in service with fewer incidents
- Greater efficiency by being able to integrate all the service channels in a single platform
- Genesys Engage (formerly PureEngage)
I don't think there's much comparison. They're just different products that meet different customer needs.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes