PureCloud review
Overall Satisfaction with Genesys PureCloud
My company sells and implements Genesys Cloud to our customers, as we are a partner to Genesys. Our customers use it for IVR, ACD handling of chat/calls/emails and to store/share documents. All for a smoother and more user friendly customer support.
- ACD handling of calls/chatt/emails
- IVR
- User friendly
- Good reporting tool
- Document sharing within the organisation
- Needs more access to logs for Partners.
- As an engineer it would be nice to have more access to the servers for troubleshooting.
- As all cloud services is, PureCloud is very dependent of a well working local network and internet connection.
- Not sure, I'm an engineer.