The superb customer engagement platform
February 27, 2019
The superb customer engagement platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is a cloud based call center platform that is fit for use in all organizations irrespective of their stature. The software is used by our customer care department where it enables them offer reliable and intuitive customer support services using various channels and platforms from email, chat, phone and social media. It has helped us create and tap in more customers and in the process keep them happy and loyal to our company.
- The vendor offers a free trial version of the software. It can be used by new customers to test its efficiency in their company.
- Customer support is available 24/7
- Enables our company to offer customer support services using a number of channels hence prove to be reliable.
- Fits in all company sizes whether small or large
- There is no mobile version of the software for Android users
- The monthly fee of $69 is a bit high considering there are other cheaper options in the market
- Being cloud-based it requires a stable internet connection for it to run efficiently
- It has helped us build a loyal and long lasting relationship with our clients.
- Our agents are able to collaborate and offer quality customer support services
- We are now able to offer customer support services using a number of channels