Solid product with some areas for improvement
March 02, 2019
Solid product with some areas for improvement
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We are using it for routing patient's calls for payments, referrals, and scheduling. It integrates with the CRM we are using.
- Ease of maintenance for IT staff
- Enabling the business to build call flows instead of working it through IT staff. It is very flexible and easy to use for the business to meet their needs.
- Integrates with CRMs very easily through APIs.
- Stability is an issue sometimes.
- Response to questions or requests is not as timely as I would like.
- New functionality for a new business unit. We are seeing better patient engagement through the use of the system.
We looked at several systems including an on-prem Avaya solution and 5nine. Genesys was much easier to implement at a much lower entry cost.