Genesys PureCloud is the way to go - by far
Overall Satisfaction with Genesys PureCloud
We are using the Genesys Cloud as our phone application. It's being used by the entire organization. It's our communication application. Both for internal and external customers. We went live the application at the end of July. As with any new application we had some 'bumps in the road' but over all the installation went well.
Pros
- The directory lookup
- The chat room feature
- Ability to select different type of phone devices (headset - deskphone - laptop - etc.)
- Call forwarding
Cons
- Faxing - we were sold that all of our faxing need would be met that was not the case
- Mobile App needs a lot more work
- Need work with Jabra headsets - we are having trouble with the buttons and the ringing through the headset
- Desktop version needs additional work
- We are just starting our journey with Genesys Cloud but I can tell it is an product that we can build on and go forward with
- We just need to fix some of the issues that we are having (headsets - fax - etc.)
- I would like to see Genesys work on improving the mobile app
Comments
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