Great For Data acquisition
October 04, 2019

Great For Data acquisition

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureCloud

We utilize the system to allow employees to check in and check out at community based group homes. The data is logged in a SQL database we maintain in our data center. The logging is done via a web based post.
Employee visits are then used to verify scheduled shifts.
  • Generation of custom voice sites
  • Interaction of the Genesys Cloud transactions via web interfaces with our systems
  • Better support for networking issues
  • This was not an ROI driven implementation, it was simply the best straight forward way to collect information we required
There are challenges when the need to diagnose connectivity problems arise.

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

See our use case description in previous questions.

Genesys Cloud CX Feature Ratings

Agent dashboard
Not Rated
Validate callers
8
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
6
Quality management
Not Rated
Call analytics
4
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated