Great For Data acquisition
October 04, 2019
Great For Data acquisition
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We utilize the system to allow employees to check in and check out at community based group homes. The data is logged in a SQL database we maintain in our data center. The logging is done via a web based post.
Employee visits are then used to verify scheduled shifts.
Employee visits are then used to verify scheduled shifts.
- Generation of custom voice sites
- Interaction of the Genesys Cloud transactions via web interfaces with our systems
- Better support for networking issues
- This was not an ROI driven implementation, it was simply the best straight forward way to collect information we required
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes