PureConnect Good Dialer Solution | TrustRadius

Use Cases and Deployment Scope

We are using it for our Customer Contact Center operations.

Pros and Cons

I think its the best predictive dialer solution
I can run multiple campaigns and make good call analysis
Real-time supervisor monitoring and campaign management are very easy

Database management and data warehousing
Recording

Likelihood to Recommend

It is a very user friendly solution and is perfect as a predictive dialer.

Other Software Used

Genesys PureEngage