PureConnect Good Dialer Solution
April 03, 2018

PureConnect Good Dialer Solution

Tekin Coşkun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

We are using it for our Customer Contact Center operations.

Pros

  • I think its the best predictive dialer solution
  • I can run multiple campaigns and make good call analysis
  • Real-time supervisor monitoring and campaign management are very easy

Cons

  • Database management and data warehousing
  • Recording
It is a very user friendly solution and is perfect as a predictive dialer.

Using Genesys Engage (formerly PureEngage)

Comments

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