Genesys PureConnect Review
May 22, 2018
Genesys PureConnect Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Very easy to config , we are using the dialer to reach customers, we have more than 99% on power mode that we get a real human because the special algorithm that the product has. It's very easy to start a new campaign and to control the campaigns with real-time data and historical data.
- Great campaign manager
- Very good real-time and historical data
- A powerful development tool
- All in one product
- All the IPT telephone features are very poor
- The real-time and historical data for outbound calls (not dialer calls ) are very poor
- We needed to develop our agent status because the client does not support that I know that it word wide problem after we spoke with other customers and developers from ININ