Why PureConnect is not what you are looking for but might like
October 19, 2018
Why PureConnect is not what you are looking for but might like
Score 10 out of 10
Vetted Review
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use PureConnect in help desk and a few remote stations across the country. We had problems with remote users before but PureConnect solved it.
- Integration with CRM system is easy.
- Remote stations solves a lot of roadwarios out serving our customers
- One server for all functions, not a whole farm of servers doing one thing only. This solution just need one.
- Reports are not perfect. We use some own SQL scripts to get what we want out of the system.