PureConnect, the contact center communication software
December 10, 2018
PureConnect, the contact center communication software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
PureConnect is used by our whole company (800 users) and we've implemented it for another 1000 users outside our company on the same platform. Our challenges are mostly the complexity of the Softphone for end users and the stability of the Interaction Desktop.
- Real live view of all communication.
- Logging is very good.
- Reporting is really complete.
- Integration of SIP Softphone and Interaction Desktop is poor.
- Getting started with web based phone should be feasible with standard media servers, it stops us to roll out interaction connect.
- Standard reports in Business manager are subject to GDPR non-compliancy.