PureConnect makes you grow
Updated June 07, 2019
PureConnect makes you grow
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use the Genesys PureConnect for calls, email, IVR, recording, and dialer. It is used across the whole organization, for the agents and staff. The dialer offers us a lot of customization; we also use the Handler for more customization to meet our clients' requirements.
- The Dialer is really powerful, we are able to keep the idle time really low
- The Handler offer tons of possibility to customize the client experience
- The administration portion is clear and easy to use
- The dialer config is stored in XML and the CIC in Registry. It would be nice to have them in SQL for reporting purposes.
- ICBM should be ported to the web like interaction connect.