A Solid Software Solution for Finanical Services
May 07, 2019

A Solid Software Solution for Finanical Services

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

We are using Genesys PureConnect to help with our third-party collection activity for the healthcare industry. PureConnect is our go-to software that is integrated throughout our corporation. PureConnect allows for continuity in our account workflow in a wide range of areas, such as, account follow up, strategies, and the ability to extract information to develop customize reporting.
  • PureConnect does well at integrating its various components of software that allow us to do our jobs efficiently.
  • PureConnect reporting system is a power plus for their software and our corporation to extract information for our clients, as well as for internal performance.
  • PureConnect has a powerful toolset that gives us a competitive advantage when it comes to selling our service.
  • We are satisfied with the current level of tools and service available from PureConnect.
  • Server speeds or connectivity speeds is some times a challenge for the hosted environment. That is, when others are running a process on a server it does seem to tag our response speed when working accounts.
  • It would be nice to have access to the same functionalities that a on-premise software does. I believe that there are restrictions to some of these functionalities with the hosted environment.
I can only speak to our collection environment and PureConnect has done a great job at allowing us to provide our services for our clients. It would be nice for some integrating features for a pre-collect service, such as, statements to pull from certain billing fields that are available in PureConnect.

Genesys PureConnect (discontinued) Feature Ratings

Agent dashboard
Call tracking
Historical reporting
Live reporting

Using Genesys Engage (formerly PureEngage)