Genesys plus low code equals happy agents and customers
August 06, 2019
Genesys plus low code equals happy agents and customers

Score 7 out of 10
Vetted Review
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Our organization integrates within PureConnect to produce all the data and a case management solution for the caller. Integration between the platforms allows our solution to pull up the caller's account information and present a summary of that caller's account and interaction with the organization. From there we can create a case that is contextual.
- Manage inbound calls.
- Record metrics.
- Integrate with solutions.
- User interface is old
- Performance
- Unintuitive