Reviews (1-1 of 1)
It's currently being used with one department; routing calls to specific people and then having a wider rollover based on availability.
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Contact centers. Not suited well for basic Uc users.
Twilio Flex Scorecard Summary
Feature Scorecard Summary
About Twilio Flex
Twilio Flex is a fully programmable cloud contact center platform that aims to give businesses complete control of their contact center experience. The vendor says that with Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.
Twilio Flex is built on the same elastic Twilio infrastructure that supports hundreds and thousands of contact center agents and handles 40 billion interactions a year.
Twilio Flex Integrations
Twilio Flex Competitors
8x8 X Series (Formerly Virtual Office), Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center), NICE inContact CXone, Five9, Genesys, Interactive Intelligence
Twilio Flex Support Options
Twilio Flex Technical Details