Wondering Why End of Life on PureConnect
March 29, 2023
Wondering Why End of Life on PureConnect
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureConnect (discontinued)
It is being used by 28 different agency divisions at the State of Utah. Routing calls and answering simple constituent questions.
- Routes Calls
- Text to Speech
- Callbacks
- WFM
- Reporting
- On the Agent client the view tab can be deleted and agents can't answer calls
- Overall workers like it
- It has worked well for the last 15 years
- Security for FTI is a concern
Do you think Genesys PureConnect (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys PureConnect (discontinued)'s feature set?
Yes
Did Genesys PureConnect (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys PureConnect (discontinued) go as expected?
No
Would you buy Genesys PureConnect (discontinued) again?
No