Genesys PureConnect, Oh how I shall miss you!
March 28, 2023
Genesys PureConnect, Oh how I shall miss you!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureConnect (discontinued)
PureConnect is the heart of our interaction routing, closely integrated with GVP and pretty much EVERYTHING else within the voice part of our world: CRM, WFP, recording, archiving, reporting, and more. It has been a rock-solid part of my day-to-day in moving interactions to the right place, and is one of the few platforms we've been able to consistently rely on.
- Interoperability
- Availability
- Comprehensiveness of solutions on offer
- Upgrade path to Cloud is not as clear as one might hope
- CCPulse was powerful but deprecated, Pulse wasn't a great replacement
- When emergent needs arise, this has always allowed us to deliver the right response quickly.
- PureConnect suffered a bit from stagnation in the Alcatel era, accelerated when Cloud CX came out
PureConnect was selected 20 years ago, and it does show its age a little -- but like a high-quality machine tool, it continues to deliver value far longer than anyone expected.
Do you think Genesys PureConnect (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys PureConnect (discontinued)'s feature set?
Yes
Did Genesys PureConnect (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys PureConnect (discontinued) go as expected?
No
Would you buy Genesys PureConnect (discontinued) again?
Yes