GetAccept Stands out with Customer Service
February 12, 2020

GetAccept Stands out with Customer Service

Scotty Hunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GetAccept

GetAccept was being used as the primary source for sending digital contracts and agreements from our company to our clients. It was being used by the whole organization, with the majority of the users coming from the Customer Success teams and the outbound Sales teams. Using digital contracts greatly cuts down on time taken to execute deals, redlines, and other forms of agreements.
  • Integrations
  • Customization
  • Mobile Experience
  • Making Edits
  • Speed in Agreement signatures
  • No duplications of work from CRM to contracts
DocuSign provides the same level of functionality as GetAccept, but with a smaller, more attentive customer service team. Due to their size, I believe GetAccept can pivot quicker and configure themselves more easily to fit our organization's individual needs. DocuSign is really big, and a company that size will most likely not extoll a lot of effort for a small company like ours.
GetAccept stands out amongst the competition due to their customer service. Every account is given a living, breathing human being to watch over their progress and make sure they are attaining their goals. They always set up training with our team whenever a new product or feature is realized that might benefit us.

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GetAccept is an excellent option. In a category that is highly competitive and saturated, GetAccept stands out due to their integration capabilities and their customer service. On the integrations front, it is vital for a sales organization to have all of our multiple systems "talking" to one another so that time is saved and work is not duplicated unnecessarily. On the CS side, GetAccept always uses human-to-human interactions to solve problems, apply training, and always seem to be available.