Exceptional Customer Success Support aides in fundraising goals!
May 25, 2021

Exceptional Customer Success Support aides in fundraising goals!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use GiveSmart to house our annual fundraising gala/auction. Whether that be in person or completely virtual, we have been able to have successful fundraising events both ways. Just our development department currently uses GiveSmart. However, I do not believe we are using it to its fullest potential and would love to do so since we are already paying for the product.
  • Raffle options/instant win.
  • Customer service.
  • Givesmart community and webinars to teach new and best practices.
  • Making the website build/layout more user friendly.
  • more options for pages within each campaign - or more instructions on how to build each out.
  • More social media integration.
  • User friendly for the most part.
  • Increased fundraising revenue.
  • Improved auction revenue and efficiency.
If you are insightful and intuitive on technology similar to this, it's quite easy to pick up on. If you are not as quick to learn, there are plenty of helpful guides and "how to" instructional methods. If all else fails, the customer success representatives are always extremely helpful.
The in person and the phone and web response I have received in all forms from employees has been exceptional!
The customization is ideal - new integrations are constantly being added and each time something new comes up, the reps will let you know. There are always webinars to watch on best methods and what has been most successful. If you're ever hung up on customization, your account rep is always willing to explain or do the customization for you as well.
The assistance that GiveSmart provides is exceptional. The people they send to help run your event for their platform the day of are extremely helpful and aid in making your event/fundraiser the most successful it can be. Any question you might have, any feature you may be unaware of, they will help implement to aid your success. They will assist though, they will not try to take over which is also great.