Item: GiveSmart
Rating: 9
Author: Verified User

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

We use GiveSmart as a fundraising platform for our nonprofit.

Pros and Cons

Pros

Customer service.
Personal support.
Speedy response to questions.
Training on use of product.

Cons

None at this time.

Return on Investment

Increased fundraising revenue.
Professional presentation of virtual fundraising program.

For in-person events at a previous employer, I loved working with Qtego because of their quality product and high customer service, but when we had to convert to virtual at my new employer due to the pandemic, I found the options with GiveSmart to be more comprehensive. I have worked with OneCause as a volunteer chair of another nonprofit's fundraiser, and was not as impressed by the functionality of the platform as I was with GiveSmart.

Usability

I am not a hugely technical person, but was able to readily understand the platform.

Support Rating

Our contact, Jennifer Schmidt, was EXCELLENT. I honestly cannot understate her level of customer service (and patience!).

Likelihood to Recommend

I would recommend GiveSmart to nonprofits wanting to develop an online auction, raffle and/or sell tickets to an event. Pretty much any special-event related transactional process ... they can help.

Comments

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Highly recommend!