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GiveSmart is Easy to Use!
June 01, 2021

GiveSmart is Easy to Use!

Stephanie Betts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use it for our virtual and hybrid fundraising events in our development department. We found it extremely helpful when our in-person events were canceled due to the pandemic.
  • Provides a smooth user experience.
  • Attractive online auction presentation.
  • Easy to learn.
  • Design center isn't always so easy to navigate.
  • Do not love the standard font.
  • Additional video platforms would be helpful.
  • Event platform integrated into main page.
  • In-platform messaging is very useful to collect payment from donors.
  • Easy auction close-out procedure with good donor management.
  • Info collection in registration process was useful with donor follow-up.
The GiveSmart user interface is 100% more attractive and user-friendly.
It was easy to learn to build out the page for a non-technical person and gave our bidders a smooth experience, even our elderly bidders.
The support's been pretty good. There can be long wait times for in-platform chat support and the knowledge base isn't as built out as I'd like it to be. I'd love step-by-step instructions and best practices for building out an event, specifically a golf or tabled event that requires a little more structure.
The platform was easy to brand and stayed consistent throughout the user and presentation experience. It's a little tough to get the brand colors right in the platform but I've found some work-arounds. The colors I have are Pantone and y'all use hexidecimal...not hard to convert but mildly irritating. Additionally, the font choice is nonexistent.
I'd be very likely to recommend the platform to a colleague who is doing a virtual or hybrid fundraising event; not sure I'd recommend for a strictly in-person event as live functionality doesn't seem so useful.