Overall Satisfaction with GiveSmart
Our organization used The GiveSmart platform in our annual fundraising efforts. We have used them to help host our annual gala— hybrid (online and live), for a couple of years, and strictly online during COVID-19. It is used primarily by 3 or 4 of us to run our silent auction during the event. It also helps with communication during the event. Using GS has created ease in auction bookkeeping, payments, and generating post-event thank you/tax letters.
- Uploading items and pictures.
- Generating thank you/tax letters.
- Making email and text communication easy.
- Need to add more options for video links.
- Some information in reports could be easier to find.
- Every year we have had at least one new contact— stability in staff would be helpful.
- Increased donations.
- Reaching people who aren’t attending event.
- Improvements in internal bookkeeping.
- Ease of thank you generation.
GiveSmart has been pretty easy to use, and grows easier every year we use it. Their support is generally pretty good, getting back to us on the same day nearly every time— sometimes in minutes. I like the fact that their follow-up is thorough and that they are always looking to improve, asking for suggestions. As technology becomes more user-friendly, so does their site.
When we have been able to have our event in person, there has always been a GiveSmart representative on-site to help our guests and users to navigate the system. While we were online during Covid, our interactions with them via phone, email, and zoom were seamless. A representative always got back to us within the day. I would recommend GiveSmart to anyone doing a large online event.
The online platform is okay— it has a template for you to use with various options but it is pretty standard. It would be nice if there were more options to make it “yours”. It is pretty cookie-cutter at this point, I would say. It would be nice to be able to use more images throughout the auction site. Most nonprofits use moving images to create emotional giving and it would be great to keep some of those images in large format to remind people why they are giving.
I find GS to be extremely helpful for our large event, managing over 200 guests and their purchases and donations. We have not used it for smaller events, because it hasn’t seemed worth it due to the fact that our people like to register by mail and directly through the website. I have not found a quick and seamless way to correlate that information, so I have not made that leap. We do hope to utilize the platform this year for the first time to do online peer-to-peer fundraising. I know it is something they do, but we have not used it yet.