GiveSmart makes me feel SMART!
June 03, 2021

GiveSmart makes me feel SMART!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We are using it to fundraise for our political organization. We plan to have a marque event every year. It's used by a handful of people in my organization. Since Covid became an issue with in-person fundraising we decided to move to a virtual platform. It was very successful for our first attempt.
  • Training was excellent. On demand as well as weekly lessons.
  • Very easy to get in touch with the company for questions.
  • Very Easy to use.
  • Easy Instructions.
  • Intuitive for non technical people to figure out.
  • Uploaded pictures were easy but, figuring out the right format for those pictures was not.
  • When to close out the auction needs better explanation.
  • More choices in designing our brand.
  • It was our largest fundraiser to date.
  • We immediately could identify high dollar donors.
  • Less effort than in person events.
Doesn't even compare. I had a long discussion with a Givebutter representative, I was ready to try them out they stopped returning my calls. No email or explanation. In hindsight glad it happened since it leads me to GiveSmart. Now I wouldn't consider switching since I was very happy with the service they provided our organization.
As mentioned before, easy to use, great training videos, and excellent customer service. The app was very user-friendly as well. Most people had nothing but positive feedback on the end-user side of the platform. Clear instructions on how to bid for items were clearly explained as well. Even if you had to cancel a bid it was quick and efficient.
Questions were quickly answered. The demo was excellent and explained our options clearly. We had a slight issue with a banking issue but GiveSmart worked with us and it went smoothly. I never had any issues with the support. Highly recommend it, this include phone calls and email messages. I was really appreciative of their quick response to my questions.
It was easy to brand the event. No issues to report in this area.
Great for virtual events. Easy to share on social media. Easy to set admin privileges. I would not use it for peer to a peer unless you have a large following already. The flat rate was very attractive for our small organization. The reports were amazing. The reports gave us very useful information that we will refer to for our next event.